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About the Dental Access Portal

The Dental Access Portal provides a central platform for Health Boards to allocate places for routine dental treatment at NHS dental practices across Wales. The new service has been designed and built by Digital Health and Care Wales (DHCW).
Currently, there is significant variation in Health Board allocation of NHS dentist places, making it hard to measure the true level of demand both locally and nationally. There are also a risk people are not allocated a place based on the length of time they have been without an NHS dentist.
Introducing this service will provide Welsh Government, NHS Wales and partner organisations with a clear picture of the scale of demand for NHS dental services, to improve patient outcomes.

To be eligible to apply through the Dental Access Portal, citizens must:

  • Be aged 16 or over
  • Not have received routine NHS dental treatment in Wales in the past four years
  • Live at an address in Wales for more than six months of the year or attend a Welsh GP practice.
Citizens can use the Dental Access Portal to register their interest for a place with an NHS dentist as an individual or on behalf of others, such as a family member, including someone aged under 16, a friend, neighbour, someone they care for or someone they have a trusted relationship with.
Register to NHS waiting List USING DAP

How to Access NHS Dental Services for Routine Treatment

If you have received routine NHS dental treatment at this dental practice in the past four years, please call us on 01443474441 to make an appointment.

If you are not currently registered with an NHS dentist, you can apply for a place online if:

  • You are aged 16 or over
  • You have not had routine NHS dental treatment in Wales in the past four years
  • You live at an address in Merthyr Tydfil, Rhondda Cynon Taf or the Bridgend local authority area for more than six months of the year or are registered with a GP in the area.
You can use the Dental Access Portal to apply for a place with an NHS dentist as an individual and you can add someone else, such as a child under 16. You can also apply on behalf of others, such a family member, friend or someone you care for or have a trusted relationship with.
Apply for an NHS dentist place
If you do not wish to or cannot apply online, please call 01685 351366.
If you are eligible and you apply, you will be contacted when a suitable place at an NHS dentist in your area becomes available
If you live in Merthyr Tydfil, Rhondda Cynon Taf, or the Bridgend local authority area, or you are registered with a GP in the area and need help getting routine dental treatment, please call 01685 351366.

How to Get NHS Emergency Dental Treatment

A dental emergency means that you need urgent assistance for a serious problem in your mouth.
This could be caused by things such as infection and dental injury.

Common emergency dental problems include:

  • severe toothache where painkillers have not helped
  • bleeding after a tooth extraction
  • visible swelling of the neck or face
  • knocked-out teeth
If you are registered at this dentist as an NHS patient, please call us on 01443474441.
If you are registered with another NHS dentist, please contact your dental practice directly for an emergency appointment.
If you are not registered with an NHS dentist, please visit the NHS 111 Waleswebsite for more information, or call Cwm Taf Morgannwg University Health Board’s Emergency Dental Helpline on 0300 123 5060.

Frequently Asked Questions

These FAQs are for reference purposes only, to assist with responding to queries from members of the public.
We ask that this section of the toolkit is not published on any public facing channels, as the answers to these queries are provided in the copy within the toolkit or on the Dental Access Portal itself.

You can visit the dental pages of the Cwm Taf Morgannwg University Health Board Website: https://ctmuhb.nhs.wales/services/your-local-primary-care-team/dentists/

If you are already on a Health Board waiting list, your details are automatically added to the Dental Access Portal.

Yes, you will be prioritised based on your position on the original list.

The new service provides one central platform to connect people with an NHS dental practice in their area based on how long they have been without a dentist. It also helps NHS Wales to see how many people need dental care.

If you are not able to, or do not wish to apply online, please call 01685 351366.

If you are not eligible to apply through the Dental Access Portal, please contact the Health Board via telephone on 01685 351366 or email to CTM.Primarycaredental@wales.nhs.uk to discuss.

The Dental Access Portal allows citizens to apply for a place at an NHS dentist to access routine treatment.
Should patients require emergency dental treatment or advice and do not have access to an NHS dentist, they can contact the Health Board directly on 0300 1235060.

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